Booking Terms & Conditions
The following Terms and Conditions apply to all bookings made at Snowy Waters Lodge. We kindly ask that you take a moment to read them prior to making a Reservation. At the time of booking or at check-in, we will take your credit/debit card details to cover the cost of any damage caused by your party during your stay. No Reservation shall be treated as confirmed until a deposit has been provided.
A minimum two night stay applies to weekend reservations during winter. All deposits are non-refundable nor transferable. Snowy Waters must be notified of any amendments to the number of guests booked and/or length of stay a minimum of 14 days prior to arrival. All rates are inclusive of 15% GST.
Check-in/ Check-out Requirements
Unless otherwise arranged (and subject to availability), guests may check-in at any time from 3.00 pm. on the scheduled day of arrival.
On the day of departure we kindly ask all guests to vacate their rooms by 10.00 am unless otherwise arranged (and subject to availability). Late check-outs may be charged at an hourly rate at the discretion of Snowy Waters Lodge.
Maximum Occupancy Rules
The maximum number of guests we can accommodate in the Lodge (Old Nurses Home) is 29 and in the Villa (Doctors Residence) is 11. We legally CANNOT exceed these numbers. It is not our own rule, but the law and one that is enforced by the Western Fire Region. We have a Fire Evacuation Scheme which stipulates that in the event we have to evacuate the building the most we can safely move is 40 people. If you exceed our maximum capacity you are putting your own lives and the lives of others in danger. It’s not a risk we are prepared to take. Exceeding our maximum capacity will result in immediate cancellation of your reservation without refund.
We accept the following methods of payment: Visa/MasterCard, debit cards (EFTPOS) and cash (New Zealand dollars).
Cancellation Policy and No Shows
Due to the nature of our business cancellations affect us significantly so we have to apply a strict cancellation policy. In the event you need to cancel your booking we require a minimum of 14 days notice. All deposits are non-refundable and non-transferable. Any cancellations or amendments to guest numbers within this period are deemed to be paid in full. Cancellation or non-arrival will result in the forfeiture of the prepayment.
Changes or Cancellation by the Company
In the unforseen circumstance we need to cancel your Booking you will be given a full refund. We will also use all of our resources to try and re-locate any confirmed Booking cancelled by us to an alternative location similar in standard to Snowy Waters Lodge. If we need to move you to a different room during your booking for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates.
We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or our property by your party during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.
Guests staying at Snowy Waters are most welcome to make use of our leisure facilities including the spa pool. Please note these facilities are for guest use only. For your own security and that of our other guests we would appreciate it if you do not invite non-residential guests onto the property. Children under 14 years of age must be accompanied by an adult while in the spa pool, playground or while visiting our pet goat and miniature horse. This is for the safety of your children.
At certain times, facilities may become unavailable due to maintenance, adverse weather conditions or other reasons beyond our control. We will attempt to keep all guests informed of these circumstances however this may not always be possible. If any facility is a significant reason for your choosing Snowy Waters, we would advise you to check directly with us prior to arrival.
Due to the age (1941 construction) and condition (near derelict on purchase) of our building, we are constantly undergoing renovations and improvements. Some of these are minor (plastering, painting and polishing). Some more major (installing a bar, swimming pool, bifold doors for Lodge lounge and ensuites for Villa bedrooms). We sincerely apologise in advance for any inconvenience this may cause during your stay. Our mission is to bring you, our valued guests, improved facilities in the future and we welcome your feedback on how we can make Snowy Waters better.
Snowy Waters offers free carparking to all of our guests. Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage.
Please be aware that at certain times throughout the year some of our hotels may host weddings, events and parties, which you may feel would be an intrusion on your break. Please contact Snowy Waters directly in advance of your stay for further information.
Guests are requested to conduct themselves appropriately at all with regard to respect for the property of Snowy Waters, its employees and guests. Guests are requested not to disrupt the comfort and enjoyment of other guests, or our neighbours, or cause offence to other guests or our members of staff. We reserve the right to refuse accomodation or services or remove you and members of your party from Snowy Waters if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation or any other loss or expense incurred.
Guests are not permitted to smoke anywhere inside the building.
All children (a person under 14 years of age) staying at Snowy Waters must not be left un-accompanied by an adult at any time during their stay. If you require babysitting services please contact us prior to arrival.
Portacots, high-chairs and baby baths are available at reception for no extra charge, however, these are limited and subject to availability. Please check at the time of booking.
A babysitting service is available by prior arrangement. Fees apply.
Guide dogs are accepted with prior arrangement. No other pets are allowed at Snowy Waters Lodge.
Telephone calls may be recorded from time to time to help us improve the service we offer you. All personal information stored will not be used or otherwise distributed to or by a third party.
Snowy Waters Lodge accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
Limitation of Liability
Snowy Waters Lodge will not be responsible for the loss or damage of any property left Snowy Waters.
Web Site Information
While all reasonable efforts have been taken to ensure the accuracy of information on Websites, Snowy Waters Lodge does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on Websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product.